Data Deletion

Overview

iDentiCal Sync runs entirely on your practice computer. It does not store your data on Walker IT Support servers. As a result, deleting data is mostly something you do on your own machine and Google account — not something we do for you.

There are three places data can sit:

• 1. Your Google account — an OAuth grant that lets iDentiCal Sync create and update events on your calendar.
• 2. Your practice computer — encrypted local config, OAuth refresh token, sync database, and logs.
• 3. Walker IT Support records — email correspondence and licence record (no calendar data, no appointment data).

Each is removable independently. The methods are below.

1. Revoke Google's access

This is the fastest way to cut iDentiCal Sync off from your calendar. The OAuth token becomes dead instantly — no further sync is possible until you re-authorise.

1. Visit myaccount.google.com/permissions while signed in to the Google account you connected.
2. Find iDentiCal Sync in the list of third-party apps.
3. Click the app, then Remove access.

2. Uninstall iDentiCal Sync

This removes the Windows Service, the tray app, all encrypted configuration, the OAuth refresh token, and all log files from your practice computer.

1. Open Windows Settings → Apps → Installed apps.
2. Find iDentiCal Sync in the list and click Uninstall.
3. Follow the uninstaller prompts. The uninstaller removes the local sync database, the DPAPI-sealed token store, and all log files.

Alternatively, if your IT team prefers, run the uninstaller MSI from an elevated command prompt.

3. Delete Walker IT Support records

The only data we keep on our side is what you send us directly: email correspondence, your name and email address on the licence record, and any tax records we are legally required to retain.

To request deletion of this support-side data:

1. Email gdpr@identicalsync.com from the address associated with your licence.
2. Subject line: Data deletion request.
3. State whether you want (a) all support correspondence deleted, (b) your name and email removed from the licence record, or (c) both.

We will action the request within 30 days and confirm by email. Some records — notably tax invoices — must be retained for up to 6 years under UK record-keeping law; we will let you know if any of your data falls into that category and explain why we cannot delete it sooner.

Quick summary

Need help?

If you get stuck at any step, email support@identicalsync.com and we will walk you through it. See the Privacy Notice for the full picture of what data iDentiCal Sync handles and why.