Get in touch

Contact Walker IT Support

UK-based, real-person email support. No call centres, no chatbots. Pick the right inbox below and we'll come back to you within two UK business days.

Email channels

Technical support Installation help, sync problems, configuration questions, post-sales support. support@identicalsync.com → Sales & licensing Multi-clinic pricing, partnership enquiries, invoicing, purchase questions. sales@identicalsync.com → Privacy & data deletion Subject access requests, deletion requests, GDPR enquiries, DPIA support. gdpr@identicalsync.com → Security disclosure Reporting a security issue, responsible disclosure, vulnerability reports. security@identicalsync.com →

Response times

We aim to respond to all email within 2 UK business days. Practices on the active Support & Updates Plan receive priority handling. Security reports are triaged within 1 UK business day.

Postal address

Walker IT Support is a sole-trader business based in:

Walker IT Support
17 Chesters Gardens
Gateshead
Tyne & Wear
United Kingdom

Heads up: Walker IT Support is a one-person business. We don't have a sales hotline and there's no live chat — but you will get a real, considered reply from a human who actually wrote the software.

Operating hours

Email is monitored Monday to Friday, 09:00–17:30 UK time, excluding UK bank holidays. Out-of-hours messages are picked up on the next working morning.

A note on independence

iDentiCal Sync is an independent product. We are not affiliated with OpenDental Software Inc. or Google LLC. For OpenDental product support, contact OpenDental directly. For Google Workspace billing or general Google account issues, contact Google.